Production Support Specialist - Trading

Company Description
With 7,000+ experts in 20 countries, Talan is a global consulting and tech group helping businesses innovate and grow through AI, Data, and Blockchain. Certified Great Place To Work, we’re aiming for €1B revenue by 2025.
At Talan, we believe in Positive Innovation — using technology to serve people and society.
Job Description
Location: Chicago (Hybrid – at least 4 days onsite/week)
Visa Sponsorship: We offer sponsorship under specific treaty-based U.S. work visas, including TN and E-2 (for eligible Canadian, Mexican, and French citizens). We do not support or transfer other visa types (e.g., H-1B).
The candidate will perform Application Production Support activities as part of a Global organization. The candidate will play a critical role in ensuring system stability, monitoring application performance, and facilitating smooth interactions between IT and the Derivatives business.
Role and responsibilities
Diagnose and resolve application issues promptly to ensure smooth operations.
Follow escalation, incident, and problem management protocols.
Work with internal teams to improve processes and boost application reliability.
Manage the full lifecycle of specific projects when assigned.
Share knowledge with the team to maintain 24/6 global follow-the-sun support.
Liaise with other branches to strengthen teamwork and service quality.
Provide out-of-hours or weekend support when required, sometimes on short notice.
Create and maintain detailed incident/problem tickets, including all resolution steps.
#LI-ASD
Qualifications
Qualifications
Bachelor’s degree in Computer Science, Engineering, Finance, or Quantitative Finance.
Knowledge of FIX and other order/rfq/trading protocols is mandatory
Minimum 5+ years of experience in application production support to the business on a trading desk.
Comfortable working on UNIX / Linux (Shell Scripting, etc.) and Windows environments (Powershell, Batch, etc).
Experience working with relational and no-relational databases, good SQL skills
Programming background in scripting language (TCL, Perl, Python, etc.)
Deep understanding of the Agile and Continuous delivery (CI/CD, Jenkins, docker, kubernetes, etc)
Experience and knowledge in ELK stack, RabbitMQ
Support or DevOps experience across all stages (inception, analysis, design, runtime, maintenance, and support).
Excellent analytical and problem-solving skills, with the ability to work under pressure.
Knowledge on Capital Market and Investment Banking Activities is a plus
Company’s Benefits
At Talan, we invest in our employees' well-being and empower them with benefits, including:
The salary range for this role is US$70,000 - US$120,000
401(k) retirement plan with company matching
15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
8 paid holidays + 5 sick days + 2 personal days per year
❤‍Company health, dental, and vision insurance plans + FSA
Voluntary STD and LTD
Commuter/transit benefits
All your information will be kept confidential according to EEO guidelines.