UX Quality Specialist
Ford Motor Company
2 days ago
Full-time
On-site
2100 Carroll Shelby Way West, Wayne
We made history and now we work to transform the future – for our customers, our
communities and our families. You'll see your work on the road every day,
helping people move freely and pursue their dreams. At Ford, you can build more
than vehicles. Come build what matters.
Digital Product Design (DPD) at Ford is committed to envisioning and creating
simple, thoughtful, enjoyable, and compelling product experiences that our
customers need and love. We work in close partnership with product and
engineering to deliver best-in-class interactions experiences that meet the
needs of people today, and in the future. Our team is comprised of a dynamic
group of product designers, researchers, visual designers, industrial designers,
modelers, and project managers.
In this position...
We are looking for a UX Quality Specialist to help shape the future of digital
and physical spaces within the cockpits of Ford and Lincoln vehicles. You will
work with a very diverse cross-disciplinary team to ensure the best solutions to
meet the customer’s expectations while providing a simple and intuitive
interaction to the vehicle are being designed and implemented.
What you'll do...
* The ideal candidate will work under experienced Customer Confidence &
Centerstack team leadership and support the Digital Experience Quality center
of excellence within Digital Product Design by:
* Reviewing customer feedback to identify and prioritize UX design updates for
our Driver Information Displays and Touchscreens
* Reviewing Product Designs and provide input on how to best integrate into the
in-vehicle experience.
* Leverage AI (LLMs) to categorize multiple databases of customer feedback to
identify design issues impacting our users (AI prompt development + manual
verification)
* Validation of Driver Information UX and appearance quality to ensure best UX
and that implementation meets design intent.
* Tracking UX issues (i.e., design or defect) to closure, including documenting
program status on health charts and escalating issues that are not being
resolved in a timely manner.
* Create single prioritized list of UX and appearance quality updates for
Driver Information Displays and Touchscreen Centerstacks, with input from
Product Management, Engineering and Product Designers
* Support new tools/processes development for early identification of issues.
You'll have...
* Bachelor’s degree in engineering, ergonomics, interactive design or
equivalent combination of relevant education and experience
* 3+ years of experience in user interface or user interaction design.
* 3+ years of experience with Ford/Lincoln Digital Experience product
development or equivalent.
* Excellent teamwork, leadership, interpersonal and communication skills
required.
Even better, you may have...
* 4+ years of user interface or user interactive design experience
* 2+ years usability testing experience
* 2+ years concept validation experience
* 2+ years LLM prompt engineering
* 2+ years UX prototyping experience
* Proficient with Figma, JIRA, and Microsoft Office
Skills:
* Comfortable working on changing demands, including changing deadlines.
* Self-starter that is organized and has the ability to prioritize and manage
multiple tasks with minimal direction.
* Passion for User Experience and Customer-Centered Design.
* Excellent teamwork, leadership, interpersonal and communication skills with
high attention to details.
* Able to work collaboratively in a fast-paced, cross functional team
environment.
You may not check every box, or your experience may look a little different from
what we've outlined, but if you think you can bring value to Ford Motor Company,
we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose
what your Ford future will look like: will your story span the globe, or keep
you close to home? Will your career be a deep dive into what you love, or a
series of new teams and new skills? Will you be a leader, a changemaker, a
technical expert, a culture builder…or all of the above? No matter what you
choose, we offer a work life that works for you, including:
• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs,
subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense
reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management
leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and
New Year’s Day
• Paid time off and the option to purchase additional vacation time.
This position is a salary grade 8 and ranges from $115,000-$192,900.
Final determination of salary grade will be based on candidate's skills and
experience, and base salary will be set within the applicable range according to
job scope, responsibility and competitive market value.
For more information on salary and benefits, click here:
https://fordcareers.co/GSR [https://fordcareers.co/GSR]
Visa sponsorship is available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to
work in the United States. Verification of employment eligibility will be
required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, religion, color, age, sex,
national origin, sexual orientation, gender identity, disability status or
protected veteran status. In the United States, if you need a reasonable
accommodation for the online application process due to a disability, please
call 1-888-336-0660.
This position is hybrid. Candidates who are in commuting distance to a Ford hub
location may be required to be onsite four or more days per week. #LI-Hybrid
#FordDesign #LI-LS1
communities and our families. You'll see your work on the road every day,
helping people move freely and pursue their dreams. At Ford, you can build more
than vehicles. Come build what matters.
Digital Product Design (DPD) at Ford is committed to envisioning and creating
simple, thoughtful, enjoyable, and compelling product experiences that our
customers need and love. We work in close partnership with product and
engineering to deliver best-in-class interactions experiences that meet the
needs of people today, and in the future. Our team is comprised of a dynamic
group of product designers, researchers, visual designers, industrial designers,
modelers, and project managers.
In this position...
We are looking for a UX Quality Specialist to help shape the future of digital
and physical spaces within the cockpits of Ford and Lincoln vehicles. You will
work with a very diverse cross-disciplinary team to ensure the best solutions to
meet the customer’s expectations while providing a simple and intuitive
interaction to the vehicle are being designed and implemented.
What you'll do...
* The ideal candidate will work under experienced Customer Confidence &
Centerstack team leadership and support the Digital Experience Quality center
of excellence within Digital Product Design by:
* Reviewing customer feedback to identify and prioritize UX design updates for
our Driver Information Displays and Touchscreens
* Reviewing Product Designs and provide input on how to best integrate into the
in-vehicle experience.
* Leverage AI (LLMs) to categorize multiple databases of customer feedback to
identify design issues impacting our users (AI prompt development + manual
verification)
* Validation of Driver Information UX and appearance quality to ensure best UX
and that implementation meets design intent.
* Tracking UX issues (i.e., design or defect) to closure, including documenting
program status on health charts and escalating issues that are not being
resolved in a timely manner.
* Create single prioritized list of UX and appearance quality updates for
Driver Information Displays and Touchscreen Centerstacks, with input from
Product Management, Engineering and Product Designers
* Support new tools/processes development for early identification of issues.
You'll have...
* Bachelor’s degree in engineering, ergonomics, interactive design or
equivalent combination of relevant education and experience
* 3+ years of experience in user interface or user interaction design.
* 3+ years of experience with Ford/Lincoln Digital Experience product
development or equivalent.
* Excellent teamwork, leadership, interpersonal and communication skills
required.
Even better, you may have...
* 4+ years of user interface or user interactive design experience
* 2+ years usability testing experience
* 2+ years concept validation experience
* 2+ years LLM prompt engineering
* 2+ years UX prototyping experience
* Proficient with Figma, JIRA, and Microsoft Office
Skills:
* Comfortable working on changing demands, including changing deadlines.
* Self-starter that is organized and has the ability to prioritize and manage
multiple tasks with minimal direction.
* Passion for User Experience and Customer-Centered Design.
* Excellent teamwork, leadership, interpersonal and communication skills with
high attention to details.
* Able to work collaboratively in a fast-paced, cross functional team
environment.
You may not check every box, or your experience may look a little different from
what we've outlined, but if you think you can bring value to Ford Motor Company,
we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose
what your Ford future will look like: will your story span the globe, or keep
you close to home? Will your career be a deep dive into what you love, or a
series of new teams and new skills? Will you be a leader, a changemaker, a
technical expert, a culture builder…or all of the above? No matter what you
choose, we offer a work life that works for you, including:
• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs,
subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense
reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management
leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and
New Year’s Day
• Paid time off and the option to purchase additional vacation time.
This position is a salary grade 8 and ranges from $115,000-$192,900.
Final determination of salary grade will be based on candidate's skills and
experience, and base salary will be set within the applicable range according to
job scope, responsibility and competitive market value.
For more information on salary and benefits, click here:
https://fordcareers.co/GSR [https://fordcareers.co/GSR]
Visa sponsorship is available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to
work in the United States. Verification of employment eligibility will be
required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, religion, color, age, sex,
national origin, sexual orientation, gender identity, disability status or
protected veteran status. In the United States, if you need a reasonable
accommodation for the online application process due to a disability, please
call 1-888-336-0660.
This position is hybrid. Candidates who are in commuting distance to a Ford hub
location may be required to be onsite four or more days per week. #LI-Hybrid
#FordDesign #LI-LS1