Sr AI Engineer II - Agentic AI
American Express
9 hours ago
Full-time
On-site
Joining Amex Tech means discovering and shaping your contribution to something
big. Here, you can work alongside talented tech teams and build a unique career
with the Powerful Backing of American Express. With a range of opportunities to
work with the latest technologies, and a commitment to back the broader
engineering community through open source, our mission is to power your success.
Because Amex Tech is powered by our technology, our culture, and our colleagues.
The Technology organization enables and accelerates the company’s growth
strategies, delivering global capabilities and services in support of Amex’s
customers and colleagues, while maintaining 24/7 servicing and availability to
ensure an uninterrupted, high-quality customer experience. Technology provides
the foundation for everything we do in the company while driving differentiation
through building and leveraging innovative technology and data insights.
At American Express, AI is reshaping the future of commerce and redefining the
experiences our commercial customers and card members expect. Within Amex
Technology, we are building platforms, products, and governance that enable
agentic AI systems to operate responsibly and at scale across the enterprise.
Our focus is on agentic AI development: designing intelligent, adaptive systems
that can plan, reason, and act across complex workflows with appropriate levels
of autonomy. These systems power autonomous workflows, decision support, and
customer-facing experiences—while meeting the high standards for security,
explainability, reliability, and compliance required in financial services.
We partner closely with product, design, and business teams to deliver agentic
capabilities that reduce operational friction, improve decision-making, and
transform how customers interact, transact, and grow.
The U.S. Consumer Services and Membership Digital Experiences Technology team
(USCDT) brings together foundational strategic technology capabilities in
digital experience engineering (Mobile and Web), marketing and advertising
technology, enterprise communications, travel and lifestyle, and dining
technology. It employs a ground-breaking focus with development responsibilities
for customer-facing capabilities that deepen and expand digital engagement, as
well as core technical capabilities that cut across business lines and customer
segments.
AmericanExpress.com [http://americanexpress.com/] is a critical digital channel
for customers to enroll in American Express products, take advantage of the
benefits of membership, stay in touch with the company and self-service through
a multitude of products and applications.
The experiences we provide through the MYCA Web application play a key
differentiating role for increasing the customer satisfaction, deepening the
customer engagement and grow the revenue for the company. Our mission is to be
essential in our customers’ digital lives by providing value, convenience, and
delight.
You will be part of the Global Web Engineering team whose mission is to be
essential in our Customers’ digital lives by providing value, convenience, and
delight wherever they are. Your primary responsibilities will be to lead a team
of engineers building awesome digital web products used by tens of millions of
American Express Customers worldwide. You should enjoy solving complex technical
problems and have experience creating modern, scalable, customer-facing web
applications. A strong product mindset to influence and drive the product
roadmap and excellent delivery are key attributes for this role. You will work
in a fast-paced environment with the stability of working for a Fortune 100
company.
The Role
As a Senior AI Engineer II – Agentic AI, you will be a core builder responsible
for turning complex, ambiguous problems into production-grade agentic systems
that operate on real financial data, serve real customers, and meet real
regulatory requirements.
You will work end to end: shaping solutions with product and design, building
and shipping production code, and owning what you deliver after launch. The
scope of this role spans customer-facing LLM-powered features, agentic systems
that automate financial workflows, and internal AI capabilities that enable
other engineers to build with AI safely and efficiently.
This is not a research-only role. We are looking for engineers who are
comfortable operating with autonomy, exercising sound judgment, and pushing the
technical envelope within the realities of a regulated financial environment.
At American Express, our culture is built on a 175-year history of
innovation, shared values
[https://www.americanexpress.com/en-us/company/who-we-are/]and Leadership
Behaviors, and an unwavering commitment to back our customers, communities, and
colleagues. From delivering differentiated products to providing world-class
customer service, we operate with a strong risk mindset, ensuring we continue to
uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive
support for your holistic well-being and many opportunities to learn new skills,
develop as a leader, and grow your career. Here, your voice and ideas matter,
your work makes an impact, and together, you will help us define the future of
American Express.
We back you with benefits that support your holistic well-being so you can be
and deliver your best. This means caring for you and your loved ones' physical,
financial, and mental health, as well as providing the flexibility you need to
thrive personally and professionally:
* Competitive base salaries
* Bonus incentives
* 6% Company Match on retirement savings plan
* Free financial coaching and financial well-being support
* Comprehensive medical, dental, vision, life insurance, and disability
benefits
* Flexible working model with hybrid, onsite or virtual arrangements depending
on role and business need
* 20+ weeks paid parental leave for all parents, regardless of gender, offered
for pregnancy, adoption or surrogacy
* Free access to global on-site wellness centers staffed with nurses and
doctors (depending on location)
* Free and confidential counseling support through our Healthy Minds program
* Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site
[https://www.americanexpress.com/en-us/colleagues/benefits].
American Express is an equal opportunity employer and makes employment decisions
without regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, veteran status, disability status, age, or any other
status protected by law. American Express will consider for employment all
qualified applicants, including those with arrest or conviction records, in
accordance with the requirements of applicable state and local laws, including
the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for
Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring
Ordinance. For positions covered by federal and/or state banking regulations,
American Express will comply with such regulations as it relates to the
consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and
personally. That's why we have Amex Flex, our enterprise working model that
provides greater flexibility to colleagues while ensuring we preserve the
important aspects of our unique in-person culture. Depending on role and
business needs, colleagues will either work onsite, in a hybrid model
(combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the “Know Your Rights
[https://www.eeoc.gov/poster]” poster. If the link does not work, you may access
the poster by copying and pasting the following URL in a new browser window:
https://www.eeoc.gov/poster.
The below represents the expected salary range for this job requisition.
Ultimately, in determining your pay, we’ll consider your location, experience,
and other job-related factors.
big. Here, you can work alongside talented tech teams and build a unique career
with the Powerful Backing of American Express. With a range of opportunities to
work with the latest technologies, and a commitment to back the broader
engineering community through open source, our mission is to power your success.
Because Amex Tech is powered by our technology, our culture, and our colleagues.
The Technology organization enables and accelerates the company’s growth
strategies, delivering global capabilities and services in support of Amex’s
customers and colleagues, while maintaining 24/7 servicing and availability to
ensure an uninterrupted, high-quality customer experience. Technology provides
the foundation for everything we do in the company while driving differentiation
through building and leveraging innovative technology and data insights.
At American Express, AI is reshaping the future of commerce and redefining the
experiences our commercial customers and card members expect. Within Amex
Technology, we are building platforms, products, and governance that enable
agentic AI systems to operate responsibly and at scale across the enterprise.
Our focus is on agentic AI development: designing intelligent, adaptive systems
that can plan, reason, and act across complex workflows with appropriate levels
of autonomy. These systems power autonomous workflows, decision support, and
customer-facing experiences—while meeting the high standards for security,
explainability, reliability, and compliance required in financial services.
We partner closely with product, design, and business teams to deliver agentic
capabilities that reduce operational friction, improve decision-making, and
transform how customers interact, transact, and grow.
The U.S. Consumer Services and Membership Digital Experiences Technology team
(USCDT) brings together foundational strategic technology capabilities in
digital experience engineering (Mobile and Web), marketing and advertising
technology, enterprise communications, travel and lifestyle, and dining
technology. It employs a ground-breaking focus with development responsibilities
for customer-facing capabilities that deepen and expand digital engagement, as
well as core technical capabilities that cut across business lines and customer
segments.
AmericanExpress.com [http://americanexpress.com/] is a critical digital channel
for customers to enroll in American Express products, take advantage of the
benefits of membership, stay in touch with the company and self-service through
a multitude of products and applications.
The experiences we provide through the MYCA Web application play a key
differentiating role for increasing the customer satisfaction, deepening the
customer engagement and grow the revenue for the company. Our mission is to be
essential in our customers’ digital lives by providing value, convenience, and
delight.
You will be part of the Global Web Engineering team whose mission is to be
essential in our Customers’ digital lives by providing value, convenience, and
delight wherever they are. Your primary responsibilities will be to lead a team
of engineers building awesome digital web products used by tens of millions of
American Express Customers worldwide. You should enjoy solving complex technical
problems and have experience creating modern, scalable, customer-facing web
applications. A strong product mindset to influence and drive the product
roadmap and excellent delivery are key attributes for this role. You will work
in a fast-paced environment with the stability of working for a Fortune 100
company.
The Role
As a Senior AI Engineer II – Agentic AI, you will be a core builder responsible
for turning complex, ambiguous problems into production-grade agentic systems
that operate on real financial data, serve real customers, and meet real
regulatory requirements.
You will work end to end: shaping solutions with product and design, building
and shipping production code, and owning what you deliver after launch. The
scope of this role spans customer-facing LLM-powered features, agentic systems
that automate financial workflows, and internal AI capabilities that enable
other engineers to build with AI safely and efficiently.
This is not a research-only role. We are looking for engineers who are
comfortable operating with autonomy, exercising sound judgment, and pushing the
technical envelope within the realities of a regulated financial environment.
At American Express, our culture is built on a 175-year history of
innovation, shared values
[https://www.americanexpress.com/en-us/company/who-we-are/]and Leadership
Behaviors, and an unwavering commitment to back our customers, communities, and
colleagues. From delivering differentiated products to providing world-class
customer service, we operate with a strong risk mindset, ensuring we continue to
uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive
support for your holistic well-being and many opportunities to learn new skills,
develop as a leader, and grow your career. Here, your voice and ideas matter,
your work makes an impact, and together, you will help us define the future of
American Express.
We back you with benefits that support your holistic well-being so you can be
and deliver your best. This means caring for you and your loved ones' physical,
financial, and mental health, as well as providing the flexibility you need to
thrive personally and professionally:
* Competitive base salaries
* Bonus incentives
* 6% Company Match on retirement savings plan
* Free financial coaching and financial well-being support
* Comprehensive medical, dental, vision, life insurance, and disability
benefits
* Flexible working model with hybrid, onsite or virtual arrangements depending
on role and business need
* 20+ weeks paid parental leave for all parents, regardless of gender, offered
for pregnancy, adoption or surrogacy
* Free access to global on-site wellness centers staffed with nurses and
doctors (depending on location)
* Free and confidential counseling support through our Healthy Minds program
* Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site
[https://www.americanexpress.com/en-us/colleagues/benefits].
American Express is an equal opportunity employer and makes employment decisions
without regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, veteran status, disability status, age, or any other
status protected by law. American Express will consider for employment all
qualified applicants, including those with arrest or conviction records, in
accordance with the requirements of applicable state and local laws, including
the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for
Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring
Ordinance. For positions covered by federal and/or state banking regulations,
American Express will comply with such regulations as it relates to the
consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and
personally. That's why we have Amex Flex, our enterprise working model that
provides greater flexibility to colleagues while ensuring we preserve the
important aspects of our unique in-person culture. Depending on role and
business needs, colleagues will either work onsite, in a hybrid model
(combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the “Know Your Rights
[https://www.eeoc.gov/poster]” poster. If the link does not work, you may access
the poster by copying and pasting the following URL in a new browser window:
https://www.eeoc.gov/poster.
The below represents the expected salary range for this job requisition.
Ultimately, in determining your pay, we’ll consider your location, experience,
and other job-related factors.