Senior Manager - Digital Product Ops
American Express
16 hours ago
Full-time
On-site
Joining Amex Tech means discovering and shaping your contribution to something
big. Here, you can work alongside talented tech teams and build a unique career
with the Powerful Backing of American Express. With a range of opportunities to
work with the latest technologies, and a commitment to back the broader
engineering community through open source, our mission is to power your success.
Because Amex Tech is powered by our technology, our culture, and our colleagues.
The Technology organization enables and accelerates the company’s growth
strategies, delivering global capabilities and services in support of Amex’s
customers and colleagues, while maintaining 24/7 servicing and availability to
ensure an uninterrupted, high-quality customer experience. Technology provides
the foundation for everything we do in the company while driving differentiation
through building and leveraging innovative technology and data insights.
The Global Loyalty & Benefits organization is looking for a talented Senior
Manager– Digital Product Operations to help drive the transformation of our Risk
& Control framework. You'll be working in a small team utilizing the Risk &
Control Self-Assessment (RCSA) framework recently implemented at Amex. You will
partner with internal product and engineering teams to identify and assess the
inherent risks in the platform and design, implement, and document the
appropriate controls to mitigate those risks. You will act as a liaison between
the Control Management organization, Operational Risk Management, and the
internal teams across our large and complex organization. A key part of this
role will be to build and foster a culture of ownership and accountability in
close partnership with product and engineering teams.
The Global Loyalty & Benefits Platform is part of the larger Enterprise
Platforms Technology unit where product and engineering resources have been
organizationally brought together to improve speed to market and further unlock
value across core capabilities. The Global Loyalty & Benefits Platform serves a
broad set of products and solutions across the enterprise that require close
collaboration with colleagues who develop new card products, digital channels,
marketing operations, membership rewards, co-brand programs, card benefits,
analytics, operations excellence and servicing. The focus of the Loyalty Risk &
Control team is the build out of the proper platform controls, demonstrated
ownership and accountability for those controls, and successful testing and
auditing of the controls governing Global Loyalty & Benefits work across the
Offers, Benefits, and Rewards customer-facing journeys.
RESPONSIBILITIES
* Ability to provide insights and recommendations to Control Owners for the
purpose of optimizing the platform controls.
* Deep engagement and consultation with various risk leads, tech
leads, products owners, and control management teams to understand current
and future needs.
* Collaborate with other team members to define business requirements to meet
the end users’ needs through one-on-one, small and large-group interviews
about technology and system concepts.
* Communicate and build consensus across multiple teams in creating solutions.
* Full participation in and support of Risk Assessment Units, Control creation,
and Operational Risk Reviews.
* Actively manage the portfolio of controls by ensuring it is reviewed
continuously, represents the best strategy to mitigate inherent risks, and
drives ownership and accountability.
* Ensure that Control Testing is completed on a timely basis and any failures
or findings are tracked through the Issue Management Policy.
* Please note, salary increases in case of a lateral move are provided only on
an exception basis and in line with compensation guidelines.
QUALIFICATIONS
* 5 years of experience working on/with risk and control frameworks (PRSA,
RCSA)
* Basic technical understanding of Loyalty applications
* Ability to establish and maintain effective working relationships with all
levels within the organization, including external partners.
* Familiarity with Agile and scrum software development methodologies
* Excellent communication and collaboration skills to consult with various
stakeholders and define optimal requirements.
* Problem solving, project management and analytical skills; ability to
prioritize and complete tasks.
* High degree of personal organization
* Shows individual initiative, proactiveness and personal accountability.
* Bachelor’s Degree required (or comparable experience) in Business or Computer
Science disciplines (preferred)
* Familiarity with Jira, Rally, Confluence, Archer, ServiceNow preferred.
* Depending on factors such as business unit requirements, the nature of the
position, cost and applicable laws, American Express may provide visa
sponsorship for certain positions.
At American Express, our culture is built on a 175-year history of
innovation, shared values
[https://www.americanexpress.com/en-us/company/who-we-are/]and Leadership
Behaviors, and an unwavering commitment to back our customers, communities, and
colleagues. From delivering differentiated products to providing world-class
customer service, we operate with a strong risk mindset, ensuring we continue to
uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive
support for your holistic well-being and many opportunities to learn new skills,
develop as a leader, and grow your career. Here, your voice and ideas matter,
your work makes an impact, and together, you will help us define the future of
American Express.
We back you with benefits that support your holistic well-being so you can be
and deliver your best. This means caring for you and your loved ones' physical,
financial, and mental health, as well as providing the flexibility you need to
thrive personally and professionally:
* Competitive base salaries
* Bonus incentives
* 6% Company Match on retirement savings plan
* Free financial coaching and financial well-being support
* Comprehensive medical, dental, vision, life insurance, and disability
benefits
* Flexible working model with hybrid, onsite or virtual arrangements depending
on role and business need
* 20+ weeks paid parental leave for all parents, regardless of gender, offered
for pregnancy, adoption or surrogacy
* Free access to global on-site wellness centers staffed with nurses and
doctors (depending on location)
* Free and confidential counseling support through our Healthy Minds program
* Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site
[https://www.americanexpress.com/en-us/colleagues/benefits].
American Express is an equal opportunity employer and makes employment decisions
without regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, veteran status, disability status, age, or any other
status protected by law. American Express will consider for employment all
qualified applicants, including those with arrest or conviction records, in
accordance with the requirements of applicable state and local laws, including
the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for
Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring
Ordinance. For positions covered by federal and/or state banking regulations,
American Express will comply with such regulations as it relates to the
consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and
personally. That's why we have Amex Flex, our enterprise working model that
provides greater flexibility to colleagues while ensuring we preserve the
important aspects of our unique in-person culture. Depending on role and
business needs, colleagues will either work onsite, in a hybrid model
(combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the “Know Your Rights
[https://www.eeoc.gov/poster]” poster. If the link does not work, you may access
the poster by copying and pasting the following URL in a new browser window:
https://www.eeoc.gov/poster.
The below represents the expected salary range for this job requisition.
Ultimately, in determining your pay, we’ll consider your location, experience,
and other job-related factors.
big. Here, you can work alongside talented tech teams and build a unique career
with the Powerful Backing of American Express. With a range of opportunities to
work with the latest technologies, and a commitment to back the broader
engineering community through open source, our mission is to power your success.
Because Amex Tech is powered by our technology, our culture, and our colleagues.
The Technology organization enables and accelerates the company’s growth
strategies, delivering global capabilities and services in support of Amex’s
customers and colleagues, while maintaining 24/7 servicing and availability to
ensure an uninterrupted, high-quality customer experience. Technology provides
the foundation for everything we do in the company while driving differentiation
through building and leveraging innovative technology and data insights.
The Global Loyalty & Benefits organization is looking for a talented Senior
Manager– Digital Product Operations to help drive the transformation of our Risk
& Control framework. You'll be working in a small team utilizing the Risk &
Control Self-Assessment (RCSA) framework recently implemented at Amex. You will
partner with internal product and engineering teams to identify and assess the
inherent risks in the platform and design, implement, and document the
appropriate controls to mitigate those risks. You will act as a liaison between
the Control Management organization, Operational Risk Management, and the
internal teams across our large and complex organization. A key part of this
role will be to build and foster a culture of ownership and accountability in
close partnership with product and engineering teams.
The Global Loyalty & Benefits Platform is part of the larger Enterprise
Platforms Technology unit where product and engineering resources have been
organizationally brought together to improve speed to market and further unlock
value across core capabilities. The Global Loyalty & Benefits Platform serves a
broad set of products and solutions across the enterprise that require close
collaboration with colleagues who develop new card products, digital channels,
marketing operations, membership rewards, co-brand programs, card benefits,
analytics, operations excellence and servicing. The focus of the Loyalty Risk &
Control team is the build out of the proper platform controls, demonstrated
ownership and accountability for those controls, and successful testing and
auditing of the controls governing Global Loyalty & Benefits work across the
Offers, Benefits, and Rewards customer-facing journeys.
RESPONSIBILITIES
* Ability to provide insights and recommendations to Control Owners for the
purpose of optimizing the platform controls.
* Deep engagement and consultation with various risk leads, tech
leads, products owners, and control management teams to understand current
and future needs.
* Collaborate with other team members to define business requirements to meet
the end users’ needs through one-on-one, small and large-group interviews
about technology and system concepts.
* Communicate and build consensus across multiple teams in creating solutions.
* Full participation in and support of Risk Assessment Units, Control creation,
and Operational Risk Reviews.
* Actively manage the portfolio of controls by ensuring it is reviewed
continuously, represents the best strategy to mitigate inherent risks, and
drives ownership and accountability.
* Ensure that Control Testing is completed on a timely basis and any failures
or findings are tracked through the Issue Management Policy.
* Please note, salary increases in case of a lateral move are provided only on
an exception basis and in line with compensation guidelines.
QUALIFICATIONS
* 5 years of experience working on/with risk and control frameworks (PRSA,
RCSA)
* Basic technical understanding of Loyalty applications
* Ability to establish and maintain effective working relationships with all
levels within the organization, including external partners.
* Familiarity with Agile and scrum software development methodologies
* Excellent communication and collaboration skills to consult with various
stakeholders and define optimal requirements.
* Problem solving, project management and analytical skills; ability to
prioritize and complete tasks.
* High degree of personal organization
* Shows individual initiative, proactiveness and personal accountability.
* Bachelor’s Degree required (or comparable experience) in Business or Computer
Science disciplines (preferred)
* Familiarity with Jira, Rally, Confluence, Archer, ServiceNow preferred.
* Depending on factors such as business unit requirements, the nature of the
position, cost and applicable laws, American Express may provide visa
sponsorship for certain positions.
At American Express, our culture is built on a 175-year history of
innovation, shared values
[https://www.americanexpress.com/en-us/company/who-we-are/]and Leadership
Behaviors, and an unwavering commitment to back our customers, communities, and
colleagues. From delivering differentiated products to providing world-class
customer service, we operate with a strong risk mindset, ensuring we continue to
uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive
support for your holistic well-being and many opportunities to learn new skills,
develop as a leader, and grow your career. Here, your voice and ideas matter,
your work makes an impact, and together, you will help us define the future of
American Express.
We back you with benefits that support your holistic well-being so you can be
and deliver your best. This means caring for you and your loved ones' physical,
financial, and mental health, as well as providing the flexibility you need to
thrive personally and professionally:
* Competitive base salaries
* Bonus incentives
* 6% Company Match on retirement savings plan
* Free financial coaching and financial well-being support
* Comprehensive medical, dental, vision, life insurance, and disability
benefits
* Flexible working model with hybrid, onsite or virtual arrangements depending
on role and business need
* 20+ weeks paid parental leave for all parents, regardless of gender, offered
for pregnancy, adoption or surrogacy
* Free access to global on-site wellness centers staffed with nurses and
doctors (depending on location)
* Free and confidential counseling support through our Healthy Minds program
* Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site
[https://www.americanexpress.com/en-us/colleagues/benefits].
American Express is an equal opportunity employer and makes employment decisions
without regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, veteran status, disability status, age, or any other
status protected by law. American Express will consider for employment all
qualified applicants, including those with arrest or conviction records, in
accordance with the requirements of applicable state and local laws, including
the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for
Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring
Ordinance. For positions covered by federal and/or state banking regulations,
American Express will comply with such regulations as it relates to the
consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and
personally. That's why we have Amex Flex, our enterprise working model that
provides greater flexibility to colleagues while ensuring we preserve the
important aspects of our unique in-person culture. Depending on role and
business needs, colleagues will either work onsite, in a hybrid model
(combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the “Know Your Rights
[https://www.eeoc.gov/poster]” poster. If the link does not work, you may access
the poster by copying and pasting the following URL in a new browser window:
https://www.eeoc.gov/poster.
The below represents the expected salary range for this job requisition.
Ultimately, in determining your pay, we’ll consider your location, experience,
and other job-related factors.